Family Resources & Outreach Manager—Full Time—Tacoma, WA - Amara

Family Resources & Outreach Manager—Full Time—Tacoma, WA

Amara is committed to positive long-term outcomes for children and families. We drive systemic change, promote healing, and advance racial and LGBTQIA+ equity by offering programs and services to families engaged with the child welfare system.

At Amara, we believe that a supportive, equitable, and inclusive workplace, where everyone feels valued, trusted, and nurtured, is key to shaping organizational culture and investing in underrepresented communities. Amara believes that a diverse workforce and inclusive workplace enhances our ability to fulfill our mission. We strongly invite candidates from diverse backgrounds, including communities of color, the LGBTQIA+ community, veterans, and people with disabilities to apply.

Amara has an opportunity for a Family Resources & Outreach Manager. The ideal candidate is passionate about Amara’s mission, vision, and values. Has strong interpersonal, operational, and administrative skills, enjoys working to improve processes, and can engage with a variety of families and community partners.


The Family Resources & Outreach Manager reports to the Associate Director of Programs – Parent Support and will be responsible for leading and implementing various programs primarily at our Family Resource Centers in Seattle and Tacoma; some services may also be available to families participating in other program areas. They will also be involved in developing partnerships with various community organizations to bring resources to families in underserved areas of Pierce County and beyond. The core responsibilities include staff supervision, program management, strategic leadership, and direct service.

Responsibilities include, but are not limited to, the following:

Supervision and Management (25%)

  • Oversee, support, and develop the program team, including recruitment and retention, hiring, orientation, supervision, evaluation, and promotion of staff in conjunction with Amara’s Human Resource Manager.
  • Provide a warm, caring, and confident leadership style that supports a team providing direct services to youth and families.
  • Work with staff and build from the work of Amara’s DEI council to develop objective performance measures across the program, to ensure consistent, high-quality evaluation and goal setting for all employees.
  • Support and directly supervise program staff including Amara’s Family Resource Center team.
  • Provide opportunities for growth and professional development among staff.

Operational Management (35%)

  • Manage and coordinate distribution of various concrete resources at Amara’s Tacoma office to community members (e.g., food pantry, diaper bank, other concrete resources, etc.).
  • Assist in identifying needs assessment model and goal setting framework (e.g., recruit participants, co-lead/participate in listening sessions).
  • Manage the Implementation of needs assessments, developing a family plan and resource navigation.
  • Strengthen and build community partnerships for coordination of community-based services and support at Amara’s FRC location.
  • Coordinate and manage concrete goods requests across the organization including internal processes, tracking financial reporting and documentation.
  • Implement Family Resource Center policies and procedures, refining as necessary.
  • Complete various reports, assist with data tracking and administrative tasks.
  • Collaborate with the Associate Director of Programs – Parent Support on creating and managing FRC budget.

Direct Support to Families (25%)

  • Along with the Family Support Coordinator, provide resources to families seeking assistance.
  • Connect families to external resources through warm referrals, as needed.

Strategic Leadership (15%)

  • Regularly review and recommend changes in program services to meet client needs with an emphasis on services for underserved populations.
  • Develop and maintain effective relationships within Amara as well as with other service providers, agencies, and partners to ensure that children and families have excellent access to all needed services.
  • As a member of the Program Leadership team, this position plays a key role in the development and ongoing promotion of Amara’s mission, vision, philosophy, and culture.
  • Remain apprised of current trends, practices, and legislation through networking and publications to develop new programs to either meet changing needs in our community or to diversify our services.
  • Build and coordinate partnerships with key community organizations and partners including government agencies, research institutions, schools, and other social welfare organizations.
  • Participate in select internal and external collaborative efforts with key partners to advance systemic child welfare change and family well-being.
  • Assess program development and provide leadership in service expansion opportunities.
  • Coordinate with the Communications team on media content regarding issues related to Family Resource Center programs and services.


  • Educational Requirement: High School Diploma or GED and three years’ experience working directly with children and families required, OR
    • Associate of Arts Degree in Human Services or a related field (or 2 years of completed coursework toward a bachelor’s degree) and two years’ experience working directly with children and families OR
    • Bachelor’s degree and one year of experience working directly with children and families OR
    • Master’s degree and 6 months of experience working directly with children and families.
  • A practicum may be considered as a substitute for one year of paid experience.
  • 3+ years of combined leadership experience including program development, leadership development, contract management and financial management.
  • 2+ years of experience in team facilitation and a proven track record of effective communications with internal and external partners.
  • Project management experience with proven execution of accomplishing deliverables in a defined timeline.
  • Broad knowledge of program areas, funders, and community partners.
  • Ability to handle multiple projects and juggle priorities while meeting varying deadlines.
  • Outstanding verbal and written communication skills, and the ability to lead group meetings.
  • Ability to lead with initiative, discretion, maturity, flexibility, and independent judgment.
  • Demonstrated awareness of and sensitivity to the various cultural and socioeconomic characteristics of clients and staff
  • Demonstrated leadership in promoting the advancement and development of diversity, equity, and inclusion in oneself, staff, and within program development.
  • Strong decision-making skills, including critical thinking skills. Demonstrated ability to think globally.
  • Flexibility to work some evenings and weekends to meet the scheduling needs of youth and families.
  • The Family Resource Center will take place in King and Pierce counties. Candidate must be able to travel frequently between these locations.
  • Food Handler’s Permit or ability to obtain once hired.

Salary and Benefits

This is a full-time exempt position with a salary range of $66,268-75,816, DOE.  Amara offers a generous leave and benefits package including 10 company holidays, 4 personal days, sick leave, and 15 days of vacation per year. Competitive health, dental and vision insurance rates, a 401k with a company match, life, and disability insurance and a paid sabbatical. Amara supports a hybrid work environment with some flexibility to work from home.

Criminal Background Check

Amara conducts background checks appropriate to the contractual requirements of the position. A previous conviction will not necessarily bar individuals from employment at Amara. For specific requirements please feel free to contact the hiring manager or human resources.

Vaccination Requirement:

Amara requires that all employees be fully vaccinated against COVID-19. This requirement is designed to prioritize the safety of the children and families we serve. Exemptions may be sought only for documented medical or religious accommodation.

To Apply

To express your interest in this position, please submit your resume and one-page cover letter indicating why this position is the right opportunity for you in Smart Recruiters.

Resumes submitted without a cover letter will not be considered.

Applications will be accepted until the position is filled.

Amara is an Equal Opportunity Employer

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